Well I am having some troubles…..I hate it when I have troubles. Don’t we all?
I am learning real quick.
I have a hard time because i am a people pleaser. Just like in all business transactions…some go well…or good. I pray that all go well..but sometimes they don’t. This is the hardest part of my job. When I worked for someone else the “boss” had to take care of angry patients….or customers right? But now it’s all on me.
That is so stressful for me. When I invest so much of myself into a business….”this business”…..and someone is unhappy I feel terrible. I want people to come to me if they are unhappy. I would rather fix the issue …and make a friend and future associate rather than just say “good-bye”. It is so not about money with me. I think it may be that way for other people..but for me it’s all about personal relationships and friends. Honestly.
So when someone is unhappy with me business or otherwise…I would rather make it work. I realize I will never make everyone happy. In other words my track record isn’t going to be perfect. But A chance would be good.
So in the beginning of my business I made some mistakes and quickly changed how I handled some of my policies and procedures…I got into a good groove of how things work well. But changes keep happening,with each change I have to make adjustments. All in all I think my statistics are good…..of happy verses unhappy customers. But I am always sad to lose someone. So this week ( I will rat myself out) I have had two unhappy people. That is not good…..I haven’t had many at all ( I think I am up to 6 ..That I know of…I don’t know if it is safe to blast this info out into the world…but I have quilted way over 500 quilts..close to 600 now) …most people are willing to work with me to get it fixed, I am very thankful for them….. I also realize that a part of them is invested in their quilt. They are trusting me….I take it so seriously and I am more sorry than anyone could ever imagine if it doesn’t turn out how they imagined. I would never want that.
So I am sharing this just so you all know..I am approachable. I am invested in your feelings….and above all I want your interaction with me to be a blessing….not a bad experience. Thank you all so much!